Data Controller
Mr J Gregory
12 Haling Way,
Derby,
DE21 7UE,
United Kingdom
Questions regarding data protection can be directed to our data protection officer:
Retrograde Arcade
The Data Protection Officer, 12 Haling Way, Derby, DE21 7UE, United Kingdom
or by e-mail to jimmy@retrogradearcade.co.uk
When you visit our website, we also collect personal data. On the one hand, this concerns data that we collect as soon as you order something from us, but also such data that is collected when you view our websites or our profiles in social media. We explain the details in the following.
2.1 Cookies and their use - my choice
We use cookies to design our websites optimally for you, to improve our products for you as well as to show you interest-based advertising together with third-party providers.
More detailed information about cookies can be found on our separate https://www.ionos.co.uk/cookies. There you will also find information on how you can change your Change cookie settings.
2.2 Use of socialmedia
In order to optimally design our company presence, we maintain company pages in various social media. There, we want to inform our interested parties about our services and also communicate with you via these channels. The links to social media platforms are integrated in such a way that data is not directly transmitted to the social media operator. The integration on our websites takes place via direct links. A data transmission only takes place if you have clicked on the link.
These channels are used for the following purposes:
Legal basis
The legal basis for this processing of your personal data is our legitimate interest in communicating with our prospects and customers, as well as the analysis and further development of services and products, and the improvement of business processes. Direct customer contact also takes place via our social media support, whereby the processing is based on our contractual relationship or the pre-contractual measures with interested parties.
Further information on the social media platforms:
Facebook and Instagram: Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
We are jointly responsible with Facebook for the processing of Insights data on the Facebook fan page. The corresponding agreement pursuant to Art. 26 GDPR can be found here:
https://www.facebook.com/legal/terms/page_controller_addendum. For more information on Page Insights, please visit
https://www.facebook.com/legal/terms/information_about_page_insights_data.
The general use of Facebook, is your own responsibility. You can find Facebook's privacy policy directly on our Facebook fan page.
You can edit your wishes for personalized advertising by Facebook at any time in their settings on Facebook and contradict.
LinkedIn: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland.
We also maintain a company profile on the LinkedIn networking platform.
If you are a member there, LinkedIn can assign the call of the content and functions on our profile to your user profile there. For more information, please refer to the privacy information of LinkedIn Ireland at:
https://www.linkedin.com/legal/privacy-policy?trk=homepage-basic_footer-privacy-policy
If data is transferred to third countries on the part of IONOS Cloud Ltd., suitable guarantees for data transfer are agreed with any processors or data controllers - in accordance with the legal requirements - or recourse is made to adequacy decisions of the EU Commission.
2.3 Video content
2.3.1 Youtube and Vimeo
We embed videos on our website. The content of these videos is stored directly on the platforms and embedded on our site. If you call up such a video, the IP address, technical information such as browser, operating system and basic device information as well as the website you visited are communicated. In addition, we have embedded the Youtube videos in a data protection-friendly manner in "extended data protection mode".
Personal data is only transmitted when you call up a video. Only then is a server connection to Youtube and Vimeo established and a corresponding cookie set, which is used to save your settings. When you call up the videos, you leave our area and enter the external platforms of Youtube and Vimeo, which are beyond our control.
Before you call up a video, you will be informed about it again. If you have an account with the provider of the video service, they may be able to identify you. You can avoid this by logging out of your account before playing a video.
Legal basis
The legal basis for the activation of these videos is your consent, which is related to your consent to a cookie use (cookie page).
Provider of the YouTube platform
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Further information on data protection at Google/YouTube can be found here: https://www.google.com/policies/privacy/. A general advertising opt-out is possible here:
https://adssettings.google.com/authenticated.
Provider of the Vimeo platform
Vimeo, LLC, 555 West 18th Street, New York, NY 10011, USA. Further information on data protection at Vimeo can be found here: https://livestream.com/legal/cookie-preferences.
2.4 Friendly Captcha
Purpose and legal basis
We use the Friendly Captcha service. This involves including a JavaScript element in the source code, which causes the software to load in the background. Your terminal device calculates the solution to a crypto-puzzle for the service, which is used to be able to track whether the visitor is human or whether the use is abusive through automated, machine processing (e.g. bots).
To prevent fraudulent activity, the service is typically used in the following context: Forms (requests, contacting, password reset), orders, login pages. The service helps IONOS prevent automated attacks that can lead to risks in the company's infrastructure. In addition, it also provides protection for our customers to become potential victims of cyber crime.
Legal basis
The legal basis for this processing is therefore our legitimate interest and serves to prevent potentially fraudulent activities on our website.
Type of data
Provider of the service
Friendly Captcha GmbH, Wörthsee, Germany
You can find more information about data protection at FriendlyCaptcha here:
https://friendlycaptcha.com/de/legal/privacy-end-users/
Friendly Captcha uses the following provider for hosting and delivery of the service (CDN = Content Delivery Network):
Cloudflare Inc, San Francisco, USA.
If data is transferred to third countries by IONOS SE, suitable guarantees for data transfer are agreed with any processors or data controllers - in accordance with the legal requirements- or recourse is made to adequacy decisions of the EU Commission.
2.4.1 Google ReCAPTCHA
Purpose and legal basis
We use the reCAPTCHA service from Google. With reCaptcha, a JavaScript element is integrated into the source code, whereby the software is loaded in the background and your user behavior is analyzed. The data is already used and analyzed before you clicked the "I am not a robot" checkbox. Google calculates a score based on the data, which is used on the one hand to be able to understand whether the visitor is a human or whether the input is abusive through automated, machine processing (e.g. bots). On the other hand, it also serves to prevent fraudulent mass orders, which can lead to risks in the company's infrastructure. ReCAPTCHA also provides protection for our customers from becoming potential victims of cyber crime.
Legal basis
The legal basis for this processing is therefore our legitimate interest and serves to prevent potentially fraudulent activities on our website.
Type of data
The IP address transmitted to Google is shortened and not merged with other Google data.
Provider of the ReCAPTCHA service
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Further information on data protection at Google can be found here:
https://www.google.com/policies/privacy/.
To have data deleted directly from Google, contact Google support at
. https://support.google.com/?hl=de&tid=331578294933.
If you want as little data as possible to be transmitted to Google about you and your behavior, you must log out of Google and delete any Google cookies before visiting our website or using the reCAPTCHA software.
If IONOS Cloud Ltd. transfers data to third countries, suitable guarantees for data transfer are agreed with any processors or data controllers in accordance with the legal requirements, or the EU Commission's adequacy decisions are applied.
2.5 HubSpot
We use the service of HubSpot for our online marketing activities. This is an integrated software solution that we use to cover various aspects of our online marketing. The following data as well as the content of our website is stored on HubSpot's servers.
a) Email marketing:
HubSpot is used for our email marketing, among other things. Our website visitors can subscribe to topic-related newsletters and mailings as well as download certain documents (e.g. whitepapers). This requires, for example, the provision of the name and e-mail address. We use this data to contact visitors to our website.
The legal basis for this is your consent.
You can revoke your consent to receive newsletters, mailings or downloads at any time via a link at the end of each e-mail or by sending a message to privacypolicy@IONOS.co.uk revoke. Your contact details will be deleted immediately by your revocation.
b) Reporting and contact management
In addition to email marketing, we use HubSpot for reporting (e.g. traffic sources, accesses) and contact management purposes (user segmentation and CRM). This involves the use of cookies that are stored on your computer, which enable an analysis of your use of the website by us. This information is analyzed on our behalf by HubSpot to generate reports about visits to our pages. This enables us to determine which services from our company are of interest to you. This enables us to constantly improve our products and make our offers more customer-oriented.
If you have signed up for our registration service (see "Email marketing"), we can also use HubSpot to link a user's visits to our website with personal details (name, email address) so that you are informed individually and in a targeted manner about preferred topics.
The legal basis for the processing is your consent via the cookie banner. You can find more information about cookies at: https://www.ionos.co.uk/cookies.
If a collection by HubSpot is generally not desired, the storage of cookies can be prevented at any time by appropriate browser settings. You can make your settings regarding cookies at https://www.ionos.co.uk/cookies.
c) Notes on HubSpot/data transfer to third countries
HubSpot is a software company from the USA (25 First Street, Cambridge, MA 02141 USA) with a branch in Ireland (2nd Floor 30 North Wall Quay, Dublin 1, Ireland) and Germany (Koppenstraße 93, 10234 Berlin). Within the scope of processing via HubSpot, data may be transferred to the USA. In addition to the order processing agreement, standard contractual clauses as well as other appropriate guarantees have been agreed upon to ensure the security of a data transfer.
For more information about HubSpot's data protection, please refer to the Terms of Use and Privacy Policy at
https://legal.hubspot.com/de/privacy-policy or
https://legal.hubspot.com/de/legal-stuff
3. order and order processing
3.1 Contract data
When ordering one of our products, we ask you to provide us with your personal data, which we need for the conclusion of the contract. This contract data will be stored by us for the duration of the contractual relationship, as we need it for the fulfillment of the contract. If you terminate your contract, we will store your contract data longer if there are objections and claims whose clarification is still pending. In addition, we also store your data longer if there are legal retention obligations. In this case, the processing of the data is restricted to compliance with the statutory retention periods and the data is no longer processed for any purposes beyond this.
You can make changes to this data yourself at any time via our protected customer login. Information on the creation of your personal access data will be sent to you after your order has been checked, usually by e-mail and in exceptional cases by post.
Type of data
By signing up to Retrograde Arcade, you agree that we may use your directly personally identifiable usage data for a maximum of 6 months for the purpose of tailoring our website, products, and services to your needs, as well as for personalized advertising.
Legal basis
We need your data for contract initiation and execution.
Storage period
In the case of contractual data, processing is restricted after termination of the contract, and deleted after expiry of the 10-year retention period.
3.4 Fraud prevention
Purpose and legal basis
When you place an online order with us, we check whether there are any indications of misuse of our web service or of attempted fraud by means of the terminal device you are using.
In addition, your device data will be compared with data on devices from which fraudulent actions have been carried out in the past or from which there was a corresponding suspicion. In this regard, there is also the possibility that employees of IONOS or a service provider manually check the results in individual cases. The legal basis for data processing in the context of "device fingerprinting" is the legitimate interest, as there is a legitimate interest on the part of IONOS to protect itself against fraud and/or misuse.
The usage data processed in the context of fraud prevention are, for example, IP addresses, information on website calls as well as information on the temporal scope of the websites visited. The device and browser data used in the context of "device fingerprinting" are, for example, language and country settings, browser, screen information, plug-ins, software versions. Transaction data, such as the object of purchase, shopping cart, name, postal address, e-mail address, delivery address, payment method and bank data, are also processed. This data is processed exclusively for reasons of abuse and fraud prevention.
On the basis of the aforementioned device data, a device ID is first created, which can be used to recognize end devices when they visit the website again. A cookie is set so that we can recognize this. The cookie contains a cookie ID, but no personal usage or transaction data. This allows the device to be identified without knowing the person behind it by name or linking it to the device ID.
In the event that the matching process described above is successful, i.e., if fraud or a corresponding fraud attempt has already been made via the respective device in the past, a contract is refused in the specific individual case.
In order to optimize fraud prevention processes, your data will be transmitted to ThreatMetrix (see below for information and contact details of the service provider/sub-service provider used) if you have given your consent. There, personal data is stored in a pseudo-mymized form in a pool in which pseudo-mymized data of other ThreatMetrix customers is also stored. This serves in particular to prevent terminal-related, cross-border waves of attacks or mass attacks with possible abuse or fraud backgrounds at an early stage. Your data is only checked there to determine whether there might be any suspicion of fraud or misuse. ThreatMetrix may also provide suspicious device IDs to other companies for fraud prevention reasons, e.g. also to companies located in a third country without an adequate level of data protection. The legal basis for a data transfer for fraud screening is your consent.
However, this consent is only requested if you wish to place your order online. If you do not wish to give such consent to the data processing for risk assessment, within the framework of fraud prevention, an online order is unfortunately not possible. Alternatively, however, you can continue to place your order with us by telephone.
Cancellation option:
If you have given us your consent under data protection law, you can revoke this consent at any time with effect for the future by contacting our Data Protection Officer. This revocation will also be transmitted to ThreatMetrix, so that you can also have your data deleted there at any time.
Your data will be transmitted to the following service providers for fraud prevention purposes:
In order to carry out the measures described above, we have commissioned CRIF Bürgel GmbH, Radlkoferstraße 2, 81373 Munich as a service provider, which has subcontracted ThreatMetrix B.V, The Base 3/F, Tower C, Evert van de Beekstraat 1, 1118 CL Schiphol, The Netherlands for parts of the data processing, in particular the creation of the device ID. Data processing (including data storage) by CRIF Bürgel GmbH as well as ThreatMetrix takes place in data centers in Germany and Europe. CRIF Bürgel acts exclusively as an order processor and according to the instructions of IONOS.
With regard to the storage of pseudonymized data in an overarching data pool, ThreatMetrix acts as an autonomous entity. The data ThreatMetrix receives is encrypted with an individual key from IONOS, so that ThreatMetrix has no access to transmitted clear data. All data transfers between IONOS, CRIF Bürgel GmbH and ThreatMetrix are SSL-encrypted according to the state of the art.
Storage period/criteria for determining the storage period:
The data collected in the context of fraud prevention is stored for a maximum of six months for reasons of traceability, process optimization and response to customer inquiries, after which it is deleted.
4. during the contractual relationship
4.1 Contract information and invoices
We require your personal data for the execution of the contract.
We need these in particular to enable the necessary communication for a regulated process, information transfer through process communication as well as the billing of the services. In addition, this data is also used for the management of the company and the further development of the products. We have a legitimate interest to analyze the data we collect in order to improve our products and services. We protect your privacy through a range of technical and organizational measures that are appropriate in this context and respect your choices about how we use your data.
Data stored and used
Legal basis
The legal basis for the processing is the contractual basis.
Storage period
We process your data until the termination of your contract. In addition, we store your contract data if there are objections and claims whose clarification is still pending. In addition, we also store your data for a longer period if there are statutory retention obligations. In this case, the processing of the data is limited to compliance with the statutory retention periods and the data is no longer processed for any purposes beyond this. The deletion of personal data takes place for a maximum of 10 years after the end of the calendar year following the termination of the contract.
4.2 Customer communication
Newsletter and product advertising
In order for you to take full advantage of all product benefits, we will send you useful and complementary product solutions by e-mail. In addition, we will inform you from time to time by telephone and e-mail about interesting new products. You can give us the legally required consent to contact you in each case when you place your order online or in the Control Center. If you no longer wish to receive such information, you can revoke your consent at any time in the Control Center or via privacypolicy@IONOS.co.uk revoke.
Legal basis
The legal basis for processing is your consent.
Storage period:
Your data will be deleted after fulfillment of the purpose or upon revocation of consent.
Advertising with our own similar goods and services
In addition, we regularly offer you offers of similar goods and services of our own by email. If you object to this processing, you will not incur any transmission costs according to the prime rates.
The legal basis for this processing is ou legitimate Interest. In this regard, we have a legitimate interest to use the e-mail address received from you in connection with the sale of our products for direct advertising for our own similar or identical products, unless you have objected to their use for this purpose.
4.3 Surveys and market research
In order to improve our products and services, you have the possibility to rate us via our partner "Trustpilot" of Trustpilot A/S, Pilestræde 58, 5th floor, 1112 Copenhagen, Denmark. You can submit a rating, for example, as part of a product purchase. The ratings are recorded using an integrated rating form or via a simple link. If you submit a rating via the integrated rating form, we will transmit your name, e-mail address, a reference number (usually your order number) including your rating to Trustpilot as soon as you click on the rating link. The transmission is solely for the verification of your online purchase with us to ensure that it is an authentic review. When you receive a review invitation via the simple link, you will be taken directly to the review form on Trustpilot. Alternatively, you can also rate us at any time via the Trustpilot platform. In order to submit a rating on Trustpilot, the creation of a user profile is required so that it can be published on the portal accordingly.
In the event that you have given us consent to receive "surveys", we can send you a corresponding rating invitation with a link to the survey.
If you would like to learn more about how Trustpilot processes your data, you can here view the company's privacy policy.
Legal basis
The legal basis for data processing is the consent in the case of e-mail notification by us.
Legal basis for the transmission in the context of the integrated evaluation form is our legitimate interest, based on our legitimate interest to continuously improve our services.
Storage period
The consent will be deleted at the latest upon termination of your contract. The storage period of the published rating is based on the specifications on Trustpilot.
a) Surveys to improve product and service quality
To improve our product and service quality, you have the opportunity to participate in our surveys. Participation in such surveys is voluntary. The data will only be processed for evaluation purposes and will not be used for any other purposes. In addition, depending on the type of survey, we use one of the service providers listed below.
Legal basis
The legal basis for participation in the survey is your implied consent and our legitimate interest in a corresponding evaluation to improve our products and services.
Storage Period
Your data will be deleted no later than 24 months after completion of the survey.
Data recipient
Google: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Survey Monkey: SurveyMonkey Europe UC, 2 Shelbourne Buildings, 2nd Floor, Shelbourne Road, Ballsbridge, Dublin 4, Ireland
4.4 Communication in the context of your customer concerns
The satisfaction of our customers is important to us, which is why you can contact our customer support at any time. For the clarification of your concerns we need your data.
For this purpose, we process the following of your personal data:
We store communications with you until the end of the contract term and beyond that only until open inquiries to us have been finally concluded or insofar as statutory retention obligations provide for this.
Legal basis
The legal basis for this processing is the fulfillment of our contract with you.
Customer information
We send you information on the function and use of your products or added contract components. In particular, we inform you about tips and tricks and the functions of your products.
The legal basis for this processing is the contract.
4.5 Troubleshooting within the scope of our contractual relationship
Traffic data includes information about the type, scope and time of use of our websites. This data identifies you or your device directly and is partly stored in your device, e.g. as log files.
Some traffic data is collected during the use of our services and products. This data enables us to quickly identify and correct any errors that occur and to continuously develop our services for you.
Storage period
Your data will be deleted after 24 months at the latest.
Legal basis
The legal basis for this processing is the fulfillment of the contract regarding the use for troubleshooting.
4.6 Business Intelligence
Business Intelligence (BI) refers to the collection, analysis and presentation of data in electronic form for the purpose of helping executives, managers and other end users make better business decisions, as well as to meet legal reporting requirements and contractual obligations to customers. Retrograde Arcade also uses BI processes for these purposes. In addition to anonymized aggregates, personal data is also processed.
Storage period:
The storage period depends on the respective legal basis (see below):
Legal basis:
The legal bases for this processing are.
5. Product-specific privacy information
Website Translator
Purpose of processing
When using Website Translator, the content of the published web page is transferred to Google Translate in order to translate it into one or more other languages and display it to the website visitor.
Categories of personal data
Content data, usage data.
Legal basis
Performance of a contract.
Data recipient
Google LLC, Mountain View CA, USA
Shop
Purpose of processing
Seamless integration of an online store into the website editor.
Categories of personal data
Contact data, content data, usage data.
Legal basis
Performance of a contract.
Data recipient
Ecwid, Encinitas CA, USA
Multi Location
Purpose of processing
Retrograde Arcade uses the address data to place one or more markers on a map so that the company's / customer's locations are displayed (directions). For this purpose, the product transfers the data to the map provider Mapbox. This is done automatically when adding the widget and with additional locations as they are added to the widget.
Categories of personal data
Address data, content data.
Legal basis
Performance of a contract.
Data recipient
Mapbox, Washington D.C., USA.
Consent management
Purpose of processing
Provision and operation of a consent management function for the website.
Website visitors can use it to give consents for processing operations and the setting of cookies, and to obtain information about the functions used and how the data is used.
Categories of personal data
Subscriber data, traffic data, usage data.
Legal basis
Performance of a contract.
Data recipient
Usercentrics GmbH, Munich, Germany
MyWebsite (Earlier product generation - before Sept. 2017, version 8).
Google Maps
Purpose of processing
Retrograde Arcade transmits the customer's address data to Google to pre-populate Google Maps module with the correct address or sends another specified address to Google.
Categories of personal data
Address data, usage data.
Legal basis
Performance of a contract.
Data recipient
Google LLC, Mountain View, USA
My Data
Purpose of processing
By publishing the MyWebsite homepage, customer and other custom data in schema.org format is added to the website to support search engines and improve SEO results.
Categories of personal data
Contact data, content data.
Legal basis
Performance of a contract.
Domain & SSL Certificates
Domain
Purpose of the processing
Registration, transfer, configuration, maintenance and deletion of the domain name for the customer.
Categories of personal data
Subscriber data
Legal basis
Performance of a contract.
Storage period
This period varies for the different Top Level Domains (TLDs) and depends on the Registrar Accreditation Agreement (RAA) of the registry.
A dedicated overview for registry and escrow providers can be found here:
https://www.ionos.de/terms-gtc/terms-registration/
SSL Certificate
Purpose of processing
Registration, configuration, maintenance and cancellation of SSL certificates for customers. Automated processing in MyWebsite products when connecting the domain to the website project.
Categories of personal data
Subscriber data
Legal basis
Performance of a contract.
Data recipient
DigiCert, Lehi UT, USA
Note
When procuring and/or maintaining SSL certificates, IONOS only acts as an intermediary between the customer and the respective certificate issuer. IONOS has no influence on the issuance of certificates. IONOS does not guarantee that the certificates requested for the customer will be issued at all or that they will permanently exist.
Marketing and other products
E-mail marketing
Purpose of processing
Creation, sending and management of newsletter campaigns.
Categories of personal data
Contact data, content data, usage data, traffic data
Legal basis
Performance of a contract.
Storage period
User data is stored for up to 1 year after removal of the last license.
Data recipient
Xqueue GmbH, Offenbach, Germany
Content generator with the help of artificial intelligence
Purpose of processing
Creation of content of an editorial nature with the help of artificial intelligence. For this purpose, the content information is transferred to an external service at the request of the customer. The service includes the creation of texts or images of all kinds, which can then be used and published in the product. The applications listed here are not exhaustive.
Categories of personal data
Content data
Legal basis
Performance of a contract.
Data recipient
OpenAI L.L.C, San Francisco , USA
https://openai.com/policies/privacy-policy
Hosting Mobile App
Purpose of processing
Mobile access to IONOS Control Center.
Categories of personal data
Subscriber data, usage data.
Legal basis
Performance of contract.
Storage period
Subscriber data is stored until the app is uninstalled.
12 months for usage data
Tracking
Exclusively internal statistical evaluation of app retrievals. Your IP address is anonymized and not merged with other data. The data collected in this way does not allow any conclusion to be drawn about your identity.
Data recipient
Google LLC, Mountain View CA, USA
IONOS SiteAnalytics
Purpose of processing
Statistical evaluation and technical optimization of your website.
Categories of personal data
Anonymized usage data.
Legal basis
Performance of a contract.
Data recipient
1&1 Mail & Media GmbH, Montabaur, Germany
Servers
Servers and IONOS Cloud Computing
The following information applies equally to Servers (Virtual Private Server (VPS), Cloud Server, Dedicated Server and Virtual Server) and IONOS Cloud Computing (IONOS Cloud / IaaS, Private Cloud, S3 Object Storage and Managed Kubernets):
In the case of the above-mentioned products, the customer alone and exclusively decides which personal data are processed in which way.
Categories of personal data
At your discretion
Storage period
At your discretion
Legal basis
At your discretion
Data recipient
At your discretion
Virtual Private Server (VPS), Cloud Server, Dedicated Server, Private Cloud
Purpose of processing
Customer support and operation of the platform
Categories of personal data
Subscriber data, usage data, traffic data.
Legal basis
Performance of a contract.
Data recipient
Arsys Internet S.L.U., C/ Madre de Dios nº 21, 26004 Logroño (La Rioja), Spain
In addition, the following information applies to the use of certain (partial) functions for these products:
Virtual Private Server (VPS), Cloud Server, Dedicated Server, Virtual server, Private Cloud and Cloud Backup
Cloud Backup
Purpose of processing
Provision and use of Cloud Backup.
Customer support and operation of the platform.
Categories of personal data
Subscriber data, usage data, content data.
Legal basis
Performance of a contract.
Storage period
Storage period of the data according to the settings you have made.
At the latest at the end of the contract lifetime.
Data recipient
STRATO AG, Berlin, Germany
Plesk
Purpose of processing
Provision and use of the server administration software.
Categories of personal data
Subscribery data
Legal basis
Performance of a contract.
Storage period
End of contract lifetime
Data recipient
Plesk International GmbH, Schaffhausen, CH Switzerland
Virtuozzo
Purpose of processing
Provision and use of virtualization software for Virtual Server,
purchased before 07/2016.
Categories of personal data
Subscriber data, content data, traffic data, usage data.
Legal basis
Performance of a contract.
Storage period
End of contract lifetime
Data recipient
Virtuozzo International GmbH, Schaffhausen, CH Switzerland
6. disclosure of data to third parties
6.1 Law enforcement
In a few cases, the legislator obliges us to provide information to law enforcement authorities and courts for the purpose of law enforcement.
The legal basis for this processing is the respective legal obligation .
6.2 Service and sales partners
Our products are also marketed via various sales channels, such as customer-to-customer. For a cooperation with an intermediary, it is sometimes necessary to forward some data to intermediaries for excellent customer service. This is necessary, for example, for the transmission of commission status, allocation of commissions and reconciliation of incoming orders.
We need your data for contract initiation and execution.
The legal basis for the processing is the contractual basis.
7. third country transfer
We sometimes use service providers in third countries. When using the services offered as well as products and services on our website, data transfers to third countries, such as the USA, may therefore occur in individual cases. In order to protect your data within the legally defined framework, we provide - insofar as the legal requirements for this exist - appropriate guarantees.
You can find more detailed information on the subject of third country transfers in the corresponding data protection notices described above for our individual services and products.
8. storage period
As far as possible, we have informed you about the exact storage period when using our respective services or products in the individual data protection notices mentioned above.
In principle, your personal data will be retained for the duration of the fulfillment of the aforementioned purposes and then deleted. For example, your data will be stored for the duration of a contract concluded with you regarding our services or products.
In the event of an objection or revocation of your consent, the data will be deleted under the conditions for objection/revocation stated in point 9.
In addition, we may be required by law to continue to store your data.
9. your rights as a data subject
To assert your rights, please use the contact details listed in section 1.
Right of access
You have the right to obtain information from us about the categories of data stored, the purpose of processing, the recipients of the data, the planned storage period and your rights regarding data protection. For personal data not collected directly from you, you have the right to be informed about the source of the data.
Right to rectification
If the personal data we process is inaccurate or incomplete, you have the right to have your data rectified.
Right to erasure
You have the right to request that we delete your personal data. In certain cases, however, your data cannot be deleted. For example, if your data is required for an active contract or for our accounting and statutory responsibilities.
Right to restriction of processing
You can request that we restrict the processing of your data in the following cases:
-You have disputed the accuracy of data and you want us to stop using it pending final verification
-The processing is unlawful, but you would prefer to restrict processing rather than have the data erased
-We no longer need and would otherwise delete the data, but you still need it for the assertion, exercise or defence of legal claims
-You have lodged an objection to the data processing, which is still under review
In the event of a restriction, we will ensure that the personal data cannot be further processed or changed by us. If processing has been restricted in accordance with the above conditions, the controller will inform you before lifting the restriction.
Right to data portability
You have the right to receive the personal data that you provided to us in a structured, commonly used and machine-readable format and, if necessary, to have it transferred to third parties. The right to data portability shall not apply to processing that is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Right to object
You have the right to object at any time to the processing of personal data that we process on the basis of a "legitimate interest"; this also applies to profiling based on these provisions. We will then no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or unless the processing serves to assert, exercise or defend legal claims. You can object to data processing for the purpose of direct advertising at any time without providing a reason. If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes. To exercise your right to object, you must submit an objection to us, the data controller. In some cases you can do this directly online. You are also welcome to address your data protection concerns (e.g. your objection) directly to our Data Protection Officer.
Right to withdraw
You have the right to withdraw your consent to future processing (e.g. to be contacted for advertising purposes) at any time. Please send your notification to our Data Protection Officer
You can withdraw your consent for cookie-based data processing at any time here.
If you would like to exercise any of the above rights, please write to our Data Protection Officer and we will take care of your request immediately.
Right to lodge a complaint with a supervisory authority
You also have the right to lodge a complaint with the supervisory authority responsible for data protection at any time. Here you will find the contact information for the UK Information Commissioner's Office:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
Personal data managed by you
Our customers use our services to host, transmit or process data on our hosting platforms, which may include personal data of their own customers. In this scenario, it is our customers who stipulate the process for collecting their customers' data. Most importantly, we do not have knowledge of or view, share or collect this specific customer data. In accordance with our Privacy Notice, it is our customers who are responsible for managing the security of their customers’ data which they upload to our platforms. Customers are responsible for encrypting data that is uploaded to our network and ensuring access to our platforms are secure. Our relationship is with our customers directly and there is no agreement in place between us and our customers’ customers.
Additionally:
We merely process such data on your behalf, subject to our Terms and Conditions and you are responsible for any applicable legal requirements in respect of your content. Therefore, any video, image, or other content posted, uploaded or otherwise made available by you on your website, whether published or not, is not subject to our Privacy Notice.
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